In short: every Docshar plan is a one-time payment with no auto-renewal, so there is nothing to cancel. If you have not used a purchase, you can get a full refund within 7 days. Duplicate charges and payments that did not activate your plan are always refunded. Refunds go back to your original payment method through Razorpay, usually within 5–7 working days.
1. Who this policy applies to
This policy applies to payments made to Docshar, run by its founders Shagun Badsar and Harsh Kumar from Gurugram, Haryana, India, for the paid plans listed on our Pricing page: Single Use (₹9), Daily Pass (₹19), Monthly Pass (₹199) and Yearly Pass (₹1,499). Payments are processed by Razorpay. The free plan costs nothing and needs no refund.
2. Cancellation
- No subscriptions. Every plan is a one-time purchase. We never charge you again automatically, so you do not need to cancel anything to avoid future charges.
- Before you pay: you can close the Razorpay checkout at any time and nothing is charged.
- After you pay: a pass starts as soon as your payment is verified and runs continuously until it ends. Passes cannot be paused, moved to a later date, transferred to another account or exchanged for a different plan. If you no longer want a purchase, see section 3.
- When a pass ends, your account moves back to the free plan. Your files are never stored by us, so nothing is lost.
3. Refund if you have not used your purchase
You can ask for a full refund within 7 days of purchase if the purchase has not been used, which means no operation has been counted against that pass or credit. You do not need to give a reason.
- A Daily Pass is valid for 24 hours, so a refund for an unused Daily Pass should be requested within 7 days of purchase as above; it does not have to be requested while the pass is still running.
- Once a purchase has been used, it is not refundable just because you changed your mind, except as described in sections 4 and 5. Expired passes and expired credits are not refundable.
- When we refund a purchase, the pass or credits it gave you are removed from your account.
4. Technical problems on our side
If a paid plan did not work because of a fault on Docshar's side, for example the plan was not activated after a successful payment, or the tools you paid for kept failing because of our error and we could not fix it within a reasonable time, tell us. We will activate the plan, extend it, or refund it in full or in part, whichever fairly fixes the problem. A job that fails already gives its operation back automatically, so a single failed job does not use up your allowance.
5. Duplicate charges and failed payments
If you were charged more than once for the same purchase, or money left your account but the payment failed or your plan was not activated, we will either activate the plan or refund the amount in full. These refunds do not depend on the 7-day window or on whether the plan was used. Often your bank or Razorpay reverses a failed payment automatically within 5–7 working days; if it has not appeared by then, contact us.
6. How to request a refund
- Write to us through our Contact page from the email address of your Docshar account, with the subject "Refund request".
- Include the plan, the payment date and amount, and the Razorpay payment ID or order ID. You can find these on your receipt in your Docshar account, or in the confirmation from Razorpay.
- Optionally, tell us why. It helps us improve and does not affect a refund under sections 3 to 5.
We reply within 2 working days to confirm whether the refund is approved.
7. How and when refunds are paid
- Approved refunds are sent to the original payment method (card, UPI, net banking or wallet) through Razorpay. We cannot refund to a different account or in cash.
- We start the refund within 2 working days of approving it. It usually reaches your account within 5–7 working days after that, depending on your bank or payment provider.
- Refunds are for the amount you paid to Docshar, in Indian rupees. We do not deduct any fee. Charges added by your own bank (for example currency conversion fees) are outside our control.
8. Chargebacks and disputes
Please contact us before raising a chargeback or payment dispute with your bank: we can usually solve the problem faster. While a dispute is open, the plan bought with that payment is suspended, and it is removed if the payment is reversed. See section 9.10 of our Terms of Use.
9. Changes to this policy
We may update this policy. The version shown when you buy applies to that purchase. A change will never reduce your rights for a payment you have already made.
10. Contact
- EmailWrite to us through our Contact page
- Phone+91 86849 27457
- LocationGurugram, Haryana, India
See also our Pricing, Terms of Use and Privacy Policy.